Code delayed? How to check your order

Open the order using the purchasing account and compare its state with payment history. The delivery guide covers the normal journey; this guide covers exceptions. A delay alone does not establish that money was deducted or that the payment provider failed.

If the order is awaiting payment or its deadline has expired but you believe you were charged, check Binance history. Do not pay again until the first transaction is resolved. Give support the order and payment references, time, amount and currency if the two states disagree.

Check each item, its quantity and the preparation time that was shown. Order items may not all complete at the same moment; do not apply one code’s state to every quantity. If the stated time has passed or the state is unclear, open a ticket from the order rather than buying again.

This is a redemption issue, not delayed delivery. Check the service, account and region, and copy the code without extra spaces. Save the error text with the code hidden. Do not try alternate accounts or regions to bypass a restriction, and never post the code in a public review.